1. Scope of Services

We provide digital marketing, SEO, advertising, consulting, and related services. The specific scope, deliverables, and timelines will be outlined in a separate agreement, proposal, or Statement of Work (“SOW”).

Any services not explicitly defined in writing are not included.

2. No Guarantees & Performance Disclaimer

You acknowledge and agree that:

• We do not guarantee specific results, including but not limited to:
  • Search engine rankings
  • Website traffic
  • Lead generation or sales outcomes
• Marketing performance depends on various external factors, including market conditions, competition, platform algorithms, and client participation.

3. Client Responsibilities

You agree to:

• Provide accurate, complete, and timely information
• Grant necessary access to platforms (e.g., CMS, ad accounts, analytics tools)
• Respond to approvals, requests, and feedback in a timely manner
• Ensure all materials provided comply with applicable laws

We are not responsible for delays or performance issues caused by incomplete information or lack of cooperation.

4. Fees, Billing & Payments

• All fees are outlined in your agreement or proposal
• Payments are due in advance unless otherwise stated
• Late or failed payments may result in suspension or termination of services
• All payments are non-refundable unless explicitly stated in writing

You are responsible for any third-party costs (e.g., ad spend, software subscriptions).

5. Term & Termination

• Services will continue for the duration specified in your agreement
• Either party may terminate with written notice as defined in the agreement
• We reserve the right to terminate services immediately if:
  • Payments are not made
  • These Terms are violated
  • There is abusive, illegal, or unethical conduct

Upon termination, all outstanding fees become immediately due.

6. Intellectual Property

• All strategies, processes, frameworks, and proprietary methods remain the intellectual property of the Company
• Deliverables may transfer to the client upon full payment, unless otherwise agreed

We reserve the right to display non-confidential work in our portfolio and marketing materials.

7. Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties without consent, except where required by law.

8. Third-Party Platforms

Our services may involve third-party platforms such as:

• Google (Ads, Analytics, Search Console)
• Meta (Facebook, Instagram)
• Other marketing or CRM tools

We are not responsible for:

• Platform outages or downtime
• Policy changes or algorithm updates
• Account suspensions, bans, or restrictions

9. Limitation of Liability

To the fullest extent permitted by law, The Mazzone Agency shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss or security breaches caused by third-party systems

Our total liability shall not exceed the amount paid by you for services in the preceding 30 days.

10. Indemnification

You agree to indemnify and hold harmless The Mazzone Agency from any claims, damages, or liabilities arising from:

• Your misuse of our services
• Your violation of these Terms
• Any content or materials you provide

11. Refunds

All services are subject to our Refund Policy. By using our services, you agree to those terms.

12. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to systems
• Copy, reproduce, or exploit content without permission

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our website or services constitutes acceptance of any changes.

15. Contact Information

If you have any questions regarding these Terms, please contact:

The Mazzone Agency
Email: nick@themazzoneagency.com
Website: https://www.themazzoneagency.com

‍